At KacheIsKing, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Refunds and Returns Policy below.
1. Return Eligibility
You may return items purchased from Kacheisking within 7 days of the delivery date for a full refund or exchange, provided the following conditions are met:
– The item is unused and in its original condition.
– The item must be returned with all original packaging, tags, and accessories.
– A valid proof of purchase (receipt or order confirmation) must be included.
2. Non-Returnable Items
Certain items are non-returnable, including:
– Gift cards
– Sale items marked as final sale
– Items that have been opened or used
3. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Email our customer service team at sales@kacheisking.com with your order number and reason for the return.
2. Receive Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Package Your Return: Securely package the item along with the RMA number and proof of purchase.
4. Ship the Item: Send the return to the address provided in the return instructions. Please note that you are responsible for the return shipping costs.
4. Refund Process
Once we receive your returned item:
– We will inspect it to ensure it meets our return criteria.
– If approved, your refund will be processed within 5-7 business days.
– Refunds will be issued to the original payment method used at the time of purchase.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process outlined above. Once we receive your returned item, we will process your exchange based on availability.
6. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 24 hours of receiving the product. We will arrange for a replacement or refund based on your preference.
7. Contact Us
For any questions regarding our Refunds and Returns Policy or to initiate a return, please contact us at:
KacheIsKing
sales@kacheisking.com
Thank you for shopping with Kache! We appreciate your business and are here to assist you with any concerns regarding your purchase.